Whilst we accept returned items, we do not provide refunds, we can exchange or add credit to your account so that you can purchase an item from our site of the same value of the item returned.All items returned will also incure a 10% deduction of the total cost of the item for re-stocking the returned item. Please note, shipping charges are not credited.

If you wish to return an item, these are the steps you need to follow:

• We only accept return items if the item purchased is returned within 7 days after the receival of the order in the shipping address provided. You need to send us an email indicating you wish to return an item. You need to specify the reason why you wish to return the item. You can also call as +34 957 76 78 88 and indicate you wish to return an item. Our customer service operator will write a note on your account indicating the credit.
• You need to return the item at your expense, be it via DHL, Normal Postal service , Registered postal service or courier service. Note, items that are lost while in transit are your reponsibility. Returned items that are not received due to loss will not entitle you to a credit to your account.We recommend you send items thru registered post or "signed for" courier services to ensure this does not happen.
• Items returned need to be in the same state as sent to you. That is, items that become broken while in transit will not be taken back, no credit will be provided to your account.
• In the case where a faulty item is returned, we will send a new replacement thru Registered post at no cost to you. All items that are received because they may be faulty will be tested to make sure this is the case, if once tested they are found to be working correctly, we will send the same item back to you.
• We do not provide Refunds for any item returned. We can exchange or credit your account for a future purchase. 25% is deducted from the total price of the item to cover re-stocking costs.

Types of Products that can be returned and Conditions of Return

• Provided items are received within 7 days after the receival of the order in the shipping address provided by you, we can accept a return and provide an exchange for a different item.
• For faulty items, you need to email us inmediately if the item you have received is faulty (within 7 days) or if an item you have used has become faulty at no fault of yours ( within 6 months after purchase).
• We will not accept returns for items after the 7 day period indicated for returning an item (non faulty).
• For faulty items: item is to be sent by the customer to us, we will test the item in our warehouse and if the item has become faulty we will send it to our provider for a thorough check. This may take from 2 weeks to 1 month. Once repaired item is sent back to us, we will ship it inmediately back to you
• We do NOT accept returns for : softwares, repair guides sent via .pdf format , access to support area,etc.
• If you wish to exchange the item, we will gladly exchange it for the item you indicate and send it as soon as we have received the item you wish to return.All exchange items are sent via registered post. We will also send you a new invoice of the replaced item.
  

Returns - Frequently Asked Questions (FAQ)




What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using DHL, registered post, normal post, Seur24 or other courier service.




I have received an incorrect item, what should I do?
A. You need to contact us inmediately and let us know of the error. We will leave a note in your account and once wrong item is received, we will send you the correct item back to you. Postage back will be covered by us.

How long do I have for reporting a faulty item ?

A. you need to contact us at the time the item becomes faulty. All our items have 6 months warranty. As long as the fault is not due to mishandling the item, we can exchange or repair the item.

What do I need to include in the package when Ii return the faulty item?

A. You need to include a copy of your original invoice and indicate the reason why you wish to exchange the item. If it is a matter relating to a faulty item,you need to indicate clearly what happened whilst trying to use the item that has become faulty. This will allow our tech service to repair the item.

Will I be refunded for the item I send back?

A. No, we do not provide refunds. We only provide exchange for another item of the same value (or more if you wish to pay the difference).